Aiming Higher - for BME and women staff
Flexible delivery schedule (typically a six-day programme)
Aiming Higher is a three-tier management developement programme accredited by The Institute of Leadership and Management (ILM). The programme helps organisations to proactively meet the development needs of their black and minority ethnic and women staff (Aiming Higher has separate tailored programmes for women and for BME staff). Aiming Higher is designed for new or aspiring managers to explore management opportunities and help them overcome some of the barriers which may prevent them from pursuing management careers. Find out more

Developing Effective Staff Performance
Two-day programme - Trainer Louise Flynn
For many managers, balancing the achievement of organisational and team objectives with individual suppoert and developemnt needs of thier staff can be a constant struggle. This programme will address these issues by using a course structure which provides opportunities for both theoretical and practical learning, focusing particularly on the importance of staff development to the mangement process.
Request more information

Managing a Diverse Workforce
A practical understanding of how to promote equal oppotunities and diversity at work.
This one-day programme is designed for managers responsible for an increasingly diverse workforce and the promotion of equal opportunities and diversity practice. The programme addresses: current legislation, language and behaviour; roles, responsibilities and rights, and promoting best practice. Request more information

Supervision Skills for Managers
Two-day programme
Supervision has two purposes: The direct management of staff and their performance, and the provision of structured opportunities for staff to discuss their work and factors affecting it. For new or experienced mangers achieving a balance between the two can seem like a tight rope. This practical course will help managers achieve the balance. Request more information

Zero Tolerance
Behaviour management for managers & supervisors - one-day programme
A lively and intensive programme that covers relevant policies and procedures, and practical guidelines for mangers and supervisors who want to promote a positive working atmosphere and deal with issues appropriately and sensitively.
Request more information

Leadership Skills
Two-day programme - Trainer Betty Evans-Jacas
This programme explores leadership styles, qualities and theories, and allows participants to asses the relationship between effective leadership and the ability to develop potential partnerships. The programme examines the role, skills, qualities and competencies needed of a leader and how obligations to the protocols of organisational structure, policies and procedures, scrutiny and governance affect the leadership role. Request more information

Diversity for Trainers
Promoting good practice and managing challenges successfully
An intensive and highly practical two-day programme aimed at trainers who deliver 'people-centred' courses and programmes. Includes; diversity good practice, the business case and drivers for diversity including legisalation and an adult learning refresher. Request more information

Harassment in the Workplace
Guidance for managers and supervisors on serious workplace conflict
Managers and supervisors have a key role in implementing an organisation's anti-harassment and bullying strategy; they need to take a proactive approach to resolving conflict. This course is designed to build the confidence of managers to be able to prevent and challenge workplace conflict. Request more information

The Service Advantage
A customer relationship training programme - Trainer Louise Flynn
No matter what service or product a company may offer, the basis of every business is interacting with, selling to, and communicating with customers. It is the treatment of these customers - no matter how demanding they may be - that separates the excellent companies from the mediocre ones. Request more information

Project Management
Two-day programme
Project management is increasingly an essential part of all jobs. Successful projects are completed on time, are within budget and deliver on expected outcomes. Simple in practice but many projects over run, cost more than expected and fail to deliver on outcomes. This two-day programme explores the key aspects of successful project management. Request more information

Promoting Diversity in Service Delivery
A practical understanding of how to promote diversity and inclusion in service delivery
A one-day programme designed for staff responsible for delivering inclusive services to diverse clients. It will help participants develop a confident understanding of diversity legislation and good practice around inclusion. Request more information

Emotional Literacy
Communicating better through emotional literacy
A one-day course for staff at all levels within an organisation. It will help participants to identify and mange their feelings so that they can communicate more effectively and satisfactorily in their working life. Particularly relevant to staff who have frequent contact with colleagues and clients. Request more information

Mentoring and Coaching
Developing your skills to help others grow
This one-day session is designed for staff and managers who would like to develop their mentoring and coaching skills to support team members, colleagues and/or clients. Request more information

Facilitation and Planning of Team Away-Days
Away-days are powerful management tools. YFA has considerable experience of planning and delivering team away-days at all levels within an organisation, from partnership board level through to frontline staff. We work with you to meet your team's learning objectives for the day and plan an exciting, participative and enjoyable experience. Request more information

For more information our autumn 2005 learning and development brochure can be download as a pdf.

Learning and Development Programme 2005 (409kb pdf)